**Standard Terms and Conditions**
These Standard Terms and Conditions (“Terms”) govern the provision of computer repair and IT support services by NMG Computers and F5 IT (“Service Providers”) to you, the customer (“Customer”). By clicking the “I Accept” button, you acknowledge that you have read, understood, and agreed to these Terms. These Terms constitute a legally binding agreement between you and the Service Providers.
**1. Service Provision**
1.1 The Service Providers offer computer repair and IT support services to assist the Customer with identified issues on their computer systems.
1.2 The Service Providers may utilize remote access tools to diagnose and resolve technical issues on the Customer’s computer systems.
**2. Remote Access**
2.1 By agreeing to these Terms, the Customer acknowledges and consents to the Service Providers remotely accessing their computer systems for the sole purpose of providing technical support.
2.2 The Customer understands that remote access carries inherent risks, including the possibility of unauthorized access by third parties or remote intruders.
2.3 The Service Providers shall not be held responsible for any damages, losses, or liabilities arising from remote access issues or any actions taken by remote intruders.
**3. Limitation of Liability**
3.1 The Service Providers shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with the provision of remote access support, including but not limited to data loss, system damage, or financial losses.
**4. Refunds and Compensation**
4.1 The Customer acknowledges that no refunds or compensation shall be provided for any damages caused to their computer systems as a result of the Service Providers’ remote access support.
**5. Indemnification**
5.1 The Customer agrees to indemnify and hold harmless the Service Providers from and against any claims, damages, liabilities, costs, and expenses arising out of or related to the Customer’s use of the remote access support services.
**6. Unauthorized Access**
6.1 In the event of unauthorized access to the Customer’s computer systems, both NMG Computers and F5 IT require proof of access and detailed information regarding the event.
6.2 The Customer is advised to engage a third-party IT forensics company to provide evidence such as access logs, IP addresses, and any other relevant proof to establish liability.
6.3 Failure to provide access to logs and/or data related to unauthorized access will result in the dismissal of the Customer’s case by the Service Providers and may lead to legal proceedings.
**7. Severability**
7.1 If any provision of these Terms is found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired.
By clicking the “I Accept” button, you acknowledge that you have carefully reviewed and understood these Terms and agree to be bound by them. If you do not agree to these Terms, please refrain from using the remote access support services provided by NMG Computers and F5 IT.
Last version updated 23/12/23
